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Ace Rent A Car

Ace Rent A Car

Ace Rent A Car

About ACE Rent A Car What began as part of a national franchise operation in 1966 developed into an independent company with a passion for tailoring to the needs of each and every customer. And that’s exactly what ACE Rent A Car has accomplished. With over 200 convenient locations worldwide in more than 16 different countries, the name ACE has become synonymous with trustworthiness and reliability. The company operates with an intense focus on providing freedom when it comes to your travels. And to show appreciation for their tried-and-true customers, ACE offers their Rental Genius program. By joining and being a consistent rental customer, members are able to rack up points to put toward future reservations as well as retail purchases. This demonstrates ACE’S commitment to quality customer service and the values that have kept travelers coming back for more. Boasting frequently updated fleets including big name brands, you’re bound to find an ACE car rental that fits your needs. With luxury vehicles in stock like Mercedes for your spirited sojourn out of town to more family-friendly options from Toyota, Ford, and Kia, it’s as simple as entering your search preferences and choosing the vehicle that’s right for you. And when you book an ACE rental car, you can rest assured knowing that each and every car is thoroughly inspected so your ride will always be reliable and safe. So, what are you waiting for? Book your set of ACE wheels today right here on CarRentals.com and get ready to hit the open road.
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Ace Rent A Car

The exit from the rental office had two directional signs, one to the airport the other to city. We took to city that leads directly to a toll road. Trying to return the car at the airport there are NO ACE SIGNS POSTED. Ace is not located with the Car Rentals signed at the airport. A call to your toll free number went to Florida office. It took us about 20 minutes to find Ace while being on airport property. Upon returning the car, I got in line at the counter. Ace representative stated to several of us that if we left the key and contract our receipt would be emailed. That was two days ago. I have no receipt. I have had to call Ace twice. Am still waiting. Don’t rent from Ace.
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Ace Rent A Car

Boasting frequently updated fleets including big name brands, you’re bound to find an ACE car rental that fits your needs. With luxury vehicles in stock like Mercedes for your spirited sojourn out of town to more family-friendly options from Toyota, Ford, and Kia, it’s as simple as entering your search preferences and choosing the vehicle that’s right for you. And when you book an ACE rental car, you can rest assured knowing that each and every car is thoroughly inspected so your ride will always be reliable and safe. So, what are you waiting for? Book your set of ACE wheels today right here on CarRentals.com and get ready to hit the open road.
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Ace Rent A Car

orin of Estero, FL on Jan. 29, 2017Satisfaction RatingI rent every so often. Last week I rented from Budget and had no problem. Good car, good price and good service. Booked a car through Priceline and I ended up with ACE. Boy did I get a surprise. I don’t know how they stay in business. They told me that Florida renters are only allowed 150 miles per day. I was on a time schedule. I had to take their shuttle to the Fort Myers Airport and it turned out many flights were arriving. All the rent-a-car lines were full. It would be a while till I could get another car. Luckily Alamo saved the day with their machine in the lobby. Avoid this company at all costs. They are rated one star. I’ve been renting for about 35 or 40 years and I guess there are still surprises. I called Priceline and they said I should read the small print. Nowhere in the contract does it say “We discriminate against Florida renters by only giving them 150 miles.” I have an excellent driving record and a wallet full of credit cards. What gives here???Helpful?YesNo
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Ace Rent A Car

Shane of New Braunfels, TX on March 3, 2017Satisfaction RatingI’ve rented vehicles at least 1 month for over 20 years for work. This is without a doubt the worst experience I’ve ever had with a company period. It’s a complete bait & switch rental company. I made a reservation and of course when I went to pick up the van they didn’t have it. After waiting almost 2 hours for them to find one (around 9 pm this time with 5 cranky starving kids on vacation) they found one. I had to have a van to fit everyone or I would have left. After all the hassle they then said I HAD to purchase commercial insurance for a VAN (no commercial license required by law??). The insurance was more than the rental car cost. This was NEVER mentioned in the original booking online. They wouldn’t let me leave without it. They are nothing but scam artist. I just hope someone reads this before they get scammed too. It’s the Ft. Lauderdale ACE rental car company. By the reviews of ACE this is standard practice for this company. They should be put out of business.Helpful?YesNo
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Richard of London, Other on Dec. 7, 2016Satisfaction RatingWe booked a car online through Ace for our holidays in Dominican Republic & booked insurance separately through Allianz. When we got there we were told our insurance wasn’t valid (which is not true) and forced to spend an extra $200 on insurance. The partner company Nelly were very aggressive & it made for a really unpleasant start to the holiday. Do not hire a car through Ace. They are crooks!Helpful?YesNo
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Sou of Philadelphia, PA on March 1, 2017Satisfaction RatingWe had a very bad experience with an agent Neil with ponytail who claimed to be the manager. We made reservation about a week ago and when we arrived he wanted to give us a van and that’s not what we requested. He kept saying there is no car to give to us. I asked there is plenty of cars outside and he said they all have problems. If we don’t want the van we can go somewhere else, mind you it was getting so late.So we started to look for somewhere elsewhere we can rent and another agent there was helping us to look for a place to rent. He was walking around singing and humming. So my friend got on the phone to complain and she was on the phone for 15 mins on hold. He came back saying “ok will go check on the car but it’s not for sure.” He came back later on saying “ok I found you a car but it needs a car oil but if the engine sign comes up don’t worry it’s nothing.” We took the car for 4 days no engine sign came up. We just had a very bad experience.Helpful?YesNo
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My family and I rented a car from Ace Rent A Car in Orlando Fl. from June 14, 2016 to June 23, 2016 for $531.59. We were not told that the rental building is about 15-20 minutes away! It is not at the airport. When we arrived at the rental place we couldn’t believe what a run down dump it was. We waited in line about an hour and when we finally got to the desk, we were told they gave our rental car away to someone else. They gave us a van instead that was disgusting, filthy, and smelled horrendous. We were never told about the many, many toll roads in Florida or how they worked. Totally different than in Ohio. If they don’t explain it to you, they benefit financially because they will charge your credit card if you go through a toll without even knowing it. Total SCAM!
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Third, they automatically add $10 to your bill to cover interstate tolls, whether you need them or not. That’s right, even if you drive straight from the Ace rental car office to your motel right next door, you still get to pay for Interstate tolls. This was my favorite part of the experience: If you want to apply your own car insurance on the rental, you better grab them by the collar and ram it down their throat because they will NOT ask you for it and then they will automatically charge you for Florida state liability insurance for every day that you rent the car.
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The company operates with an intense focus on providing freedom when it comes to your travels. And to show appreciation for their tried-and-true customers, ACE offers their Rental Genius program. By joining and being a consistent rental customer, members are able to rack up points to put toward future reservations as well as retail purchases. This demonstrates ACE’S commitment to quality customer service and the values that have kept travelers coming back for more.

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