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Carnival Cruise Customer Service

Carnival Cruise Customer Service
  •    News
  •    March 13, 2017
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Carnival Cruise Customer Service

Joseph of Maspeth, NY on March 18, 2017Satisfaction Rating7 day Western Caribbean cruise – A word of warning Carnival is not what it used to be. It has been 20 years since my last Carnival cruise and this was my last one. The difference between the food included in the cost of your cruise and the food served that you had to pay extra for was unbelievable. A lot of the food included in the price of the cruise was horrible and all of the food you had to pay extra for was wonderful. Carnival is making a big mistake in doing this and I for one will never take another Carnival cruise. Also the bartenders didn’t know what a twist was, and you would think with the prices they charge for a drink you be able to get what you want. I was on the splendor and it’s showing its age, also it’s got some of the tackiest interiors I’ve ever seen on a cruise ship. Next the new Wi-Fi package is terrible. I managed to get a refund on half of its cost because it barely worked. Also I purchased the faster to the fun package which is supposed to get you on the boat faster, give you priority tender service and easier debarkation. Other than getting us on the ship faster it was a waste. The ports that had tenders had no special treatment. Lastly the crew, most of them are wonderful hard-working people. There were a few that were not so hot. Finally the Cruise industry has to seriously rethink these larger ships. There’s just too many people. If you looking to go on a cruise skip Carnival.Helpful?YesNo
carnival cruise customer service 1

Carnival Cruise Customer Service

7 day Western Caribbean cruise – A word of warning Carnival is not what it used to be. It has been 20 years since my last Carnival cruise and this was my last one. The difference between the food included in the cost of your cruise and the food served that you had to pay extra for was unbelievable. A lot of the food included in the price of the cruise was horrible and all of the food you had to pay extra for was wonderful. Carnival is making a big mistake in doing this and I for one will never take another Carnival cruise. Also the bartenders didn’t know what a twist was, and you would think with the prices they charge for a drink you be able to get what you want. I was on the splendor and it’s showing its age, also it’s got some of the tackiest interiors I’ve ever seen on a cruise ship. Next the new Wi-Fi package is terrible. I managed to get a refund on half of its cost because it barely worked. Also I purchased the faster to the fun package which is supposed to get you on the boat faster, give you priority tender service and easier debarkation. Other than getting us on the ship faster it was a waste. The ports that had tenders had no special treatment. Lastly the crew, most of them are wonderful hard-working people. There were a few that were not so hot. Finally the Cruise industry has to seriously rethink these larger ships. There’s just too many people. If you looking to go on a cruise skip Carnival.Helpful?YesNo
carnival cruise customer service 2

Carnival Cruise Customer Service

7 day Western Caribbean cruise – A word of warning Carnival is not what it used to be. It has been 20 years since my last Carnival cruise and this was my last one. The difference between the food included in the cost of your cruise and the food served that you had to pay extra for was unbelievable. A lot of the food included in the price of the cruise was horrible and all of the food you had to pay extra for was wonderful. Carnival is making a big mistake in doing this and I for one will never take another Carnival cruise. Also the bartenders didn’t know what a twist was, and you would think with the prices they charge for a drink you be able to get what you want. I was on the splendor and it’s showing its age, also it’s got some of the tackiest interiors I’ve ever seen on a cruise ship. Next the new Wi-Fi package is terrible. I managed to get a refund on half of its cost because it barely worked. Also I purchased the faster to the fun package which is supposed to get you on the boat faster, give you priority tender service and easier debarkation. Other than getting us on the ship faster it was a waste. The ports that had tenders had no special treatment. Lastly the crew, most of them are wonderful hard-working people. There were a few that were not so hot. Finally the Cruise industry has to seriously rethink these larger ships. There’s just too many people. If you looking to go on a cruise skip Carnival.
carnival cruise customer service 3

Carnival Cruise Customer Service

Prev Next Are you carnival? Our promise to guests is to deliver fun and memorable vacations that they will treasure forever. This doesn’t happen by itself. It’s our team members who through their shared dedication and commitment, make our guests’ vacation experience one of a kind. Not everyone has what it takes to be part of our team. Are you Carnival? Exemplary Standards Carnival team members are fully committed to delivering a great experience for our guests, at the highest level of service and safety at all times. We deliver fun to every guest, every day. Not everyone can meet our high standards. Are you Carnival? Pride In Service Customer service isn’t just an idea. It’s what we believe in. We provide our guests with an experience they won’t get anywhere else. Team Members at Carnival love their work, and it shows. Not everyone has this pride in service. Are you Carnival? Positive Personalities We trust that you will approach us with a positive attitude, strong work ethic, sense of pride and teamwork that we’ve come to expect from all Carnival team members. Not everyone can put on a smile every day. Are you Carnival? Fun Makers We’re all about delivering fun. Will you be an ambassador of fun for all of our guests each day? You will be working in an environment that allows you to be yourself. No other career can provide you the chance to get paid to be a “Fun Maker.” Not everyone can have this much fun. Are you Carnival?
carnival cruise customer service 4

Carnival Cruise Customer Service

Are you carnival? Our promise to guests is to deliver fun and memorable vacations that they will treasure forever. This doesn’t happen by itself. It’s our team members who through their shared dedication and commitment, make our guests’ vacation experience one of a kind. Not everyone has what it takes to be part of our team. Are you Carnival? Exemplary Standards Carnival team members are fully committed to delivering a great experience for our guests, at the highest level of service and safety at all times. We deliver fun to every guest, every day. Not everyone can meet our high standards. Are you Carnival? Pride In Service Customer service isn’t just an idea. It’s what we believe in. We provide our guests with an experience they won’t get anywhere else. Team Members at Carnival love their work, and it shows. Not everyone has this pride in service. Are you Carnival? Positive Personalities We trust that you will approach us with a positive attitude, strong work ethic, sense of pride and teamwork that we’ve come to expect from all Carnival team members. Not everyone can put on a smile every day. Are you Carnival? Fun Makers We’re all about delivering fun. Will you be an ambassador of fun for all of our guests each day? You will be working in an environment that allows you to be yourself. No other career can provide you the chance to get paid to be a “Fun Maker.” Not everyone can have this much fun. Are you Carnival?
carnival cruise customer service 5

Carnival Cruise Customer Service

Shannon of Schenectady, NY on March 1, 2017Satisfaction RatingWe had a 5 day cruise to the Bahamas. Paid for a Grand Suite which included perks like priority boarding, priority debarking and a few other perks. Our room was not clean. I had to clean it every day. Spoke to our steward but because of the language barrier he was not understanding what we wanted. There were stains on the floor, the bathroom smelled like urine, our windows had fingerprints and dirt from the last cruise, dust everywhere and balcony dirty. There was construction on the ship that woke us up every morning. Went to Guest Services to complain, which had a very long line. Wasted my time in line for the woman at the desk to tell me that the noise was not going to stop and that they did not have any more rooms to switch us to. Told us to talk to our steward about the room. Paid for the Carnival Hub app to be able to text with my son and that didn’t work. They would not refund me my money I paid for the app.The food was not good. Had to return our meals a few times for being undercooked. My son did not get his dinner two times because the waiter skipped him. Smoking section was right next to the pool so our children and ourselves were breathing in the smoke. Called Carnival to complain and they told me the best they could do was give each of us a $25 credit for our next cruise and that was their final decision. Will never go on another Carnival Cruise again. They do not care how you feel or what you are experiencing. They expect you to waste your time waiting in long lines at Guest Services to have them say there is nothing they can do.Debarking after the trip was horrible. They shut down the middle elevators which were near our floor and told us that Priority Debarking would have to go up to the Mikado Lounge and they would send you down an elevator. We would have to drag our luggage up the stairs 2 floors to be able to leave. Problem was that the stairs and hallways and lobbies were full of people sitting on the stairs, floors and standing in our way. There was no way we would be able to get to the Lounge to leave. Terrible customer service. Will never do another Carnival Cruise or tell anyone that they should do one.Helpful?YesNo

Carnival Cruise Customer Service

Carnival Cruise Customer Service

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